Con: Customer Service is HORRIBLE
We had the worst experience of our lives this year with the hotel situation. First of all, every year my friend has a Company Christmas trip to Las Vegas. I go with her every year and it was horrible! We had reserved over 15 rooms, which included 5 suites. The power went out at The Hotel so we were switched over to the Mandalay Bay regular room. We were unhappy that it was a smaller room and we ended up switching to The Hotel when the power came back up.
The thing is, we had reserved a room with 2 Queens and they gave us a King sized bed! We called to tell them the situation and the manager, SYLVIA, was the rudest manager that I had ever spoken to. She said she couldn't do anything about it and that we'd have to stay in that room and that they had no rooms with 2 queens available. She was not even apologetic that this situation had occurred. By this time, I was angry at the principle of the situation. We were so upset we went to the Mandalay Bay Hotel and spoke to the manager over there, Brian. He was very nice and accommodating to our concern. He gave us a 2 Queen right away and had the Bell Desk move our things right away. It just really upset me that Sylvia would say they didn't have anything, but Brian gave us a room right away!
Just know that management at The Hotel is not very nice! You would think they would treat us better considering that we reserved so many rooms.
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