Visited February 2008
Con: It's the little things that were the downfall.
This is the first time we've stayed at the Venetian and were amazed at the huge suite style room. Three flat screen TVs, separate sitting area, huge bathroom made this one of the top ten hotel rooms we've ever had anywhere, certainly one of the best in Vegas. The bed was super comfortable and Internet access was excellent. We had a view of the strip that looked like it could have been put on a postcard.
But -- the little things added up and were annoying. I had to make several phone calls and finally just gave up and quit calling. It took two telephone calls to get a simple washcloth. When it finally arrived, the guy told me the holiday weekend messed up the laundry. But it was still another two days before we could get another washcloth during the normal room cleaning. Bath/Shower gel was available the first day, but never got any again. Four very noticeable light bulbs were burnt out, never replaced. Two in the bathroom, one at the desk and one bedside. Only one robe was available, although two hangers with cards mentioning the cost of buying one were in the bathroom. I did call to report it, only to make sure we weren't charged for taking a robe when we checked out. Safe didn't work, but a trip by the engineer quickly fixed it.
The bottom line is we'll most likely stay there again, if only because of the incredible room. But if we find out the the housekeeping standards are typical of the stay we just had, they won't get a third chance.
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