Visited December 2007
Con: Worst Customer Service
My friend and I had just visited Las Vegas on Christmas Day and left on Dec 27th, 2007. Once we arrived to the Stratosphere, it was already 2:30pm, because of the long 30min wait for Grey Line Shuttle at the airport. We had met a nice friendly bell boy who took our luggages and led us to the front desk and our room. He's also very knowledgeable in providing information about the shuttle and bus.
Instead of going to the better places to enjoy the buffet lunch. We had to stay at Stratosphere to eat their buffet. :( My friend and I were 2nd group waiting at the line. When I was stepping up a bit to just look around, the woman at the register, Tina was saying impolitely and with attitude, "Can you step back? I want to make sure the customer here would get enough room to enter". Then she was smiling back to the male customer. And then when my friend and I were ordering the buffet, another family man was stepping to look around just like me, she didn't say anything to him. The incident made us think that she's mainly unfriendly to females. And we had to pay $16 per person for the COLD and bad-quality food.
Yesterday morning, Dec 26th 2007, my friend and I decided to take the tour of the Top Tower. At fist, we didn't expect we had to go through the long line of both security check and photo-shooting before heading up to the top. But there's no other option. Because there was no sign saying I had to take out the camera for the security check, I didn't know I had to take out the camera from my coat and put into the cup. Then this short mid-aged woman working for the security check was talking to another female traveler that "She's idiot". I immediately turned back and say "What did you say?" and went ahead to take the stupid photo unwillingly.
WOW, HOW RUDE!!!!!
I would be idiot if I don't file the complaint! Even though they have suggestion/comments form inside their hotel rooms, they only recommend you leaving your comments at your own room. My friend and I really doubt!
Room-cleaning people would read mine or would really help me turn in. So we check around the lobby and did not see the feedback/comments box at all. I asked the Concierge staffs where's their feedback/comments box, they just pretend they don't understand and tell you to go to the line and wait for the front desk. Just because of this another incident, my friend and I could already know for sure that they don't want to hear anything back to improve their casino and hotel quality.
Their HR department and top managers don't even care how the staffs' performance and don't provide any trainings on customer service. The experience at Stratosphere had ruined my holiday mood.
And I would strongly recommend you pay extras to eat at better places such as Mandalay. They provide excellent service regardless they receive no tips. Over there, we could feel welcome and treat fairly as the customers.
I will never go back to Stratosphere and I will tell all my family, relatives and friends NEVER NEVER visit this terrible place.
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