I can remember when the the large Tiki statues guarded the Tropicana from the Las Vegas strip, I'm sure I have a few pictures of myself standing up against those things. I can remember all the parrots around the property and the voice that welcomed us into the casino from the elevator, "Welcome to the island of Las Vegas, where winners play and players win!" I can remember like it was yesterday, but in fact that was about 15 years ago.
Since then, so much has happened, the Las Vegas strip has been completely overhauled and the strip of old is no longer recognizable. The large resorts have taken over and corporate America hands out coupon books in such a way that you are sure that they have lost the idea of a personal touch.
Las Vegas is changing again and you can see it at the Tropicana Hotel and Casino. Never mind that they have remodeled the rooms and they now can compete with most on the strip. They are larger, better views and modern decor.
Check out some pictures of the rooms at the Tropicana if you have a hard time believing it.
Put aside the new look casino that is inviting and welcoming. In fact do not even consider that the pool has retained all that you liked about it and been redone in a way that makes it feel modern without placing you in a concrete encasement with water. That's right, the green grass, the trees and the relaxed layout still exists at the Tropicana. You might consider the food options, since they have been revamped, but I'd rather you think about something else.
Customer service. When Las Vegas changes, usually they toss out everything and then start from scratch. What I saw at the Tropicana is a group of really happy people working for an organization that listened to them, treated them well and in turn they smile more, they ask if you need anything and they are attentive. The Tropicana Hotel and Casino is going through a major transformation, however, they did not forget to keep a little of old Las Vegas, they understand that the people walking through the doors are extremely important.
That is tough to do and they are succeeding at it. You might need to check it out.